Last Updated: 30 September 2025
1.1. These Terms & Conditions (“Agreement”) govern the use of the pingtofind.com platform (“Platform”), which is operated by Ping To Find (Pty) Ltd, a company registered in South Africa with its principal place of business at 114 Tecoma Street, Wonderboom, Pretoria, South Africa.
1.2. By accessing or using the Platform, each User, including Dealers and Wholesalers, agrees to be bound by these terms.
1.3. If a User does not agree to the terms, they must not access and/or use the Platform.
1.4. For any questions or support, Users may contact Ping To Find (Pty) Ltd at support@pingtofind.com or 087 095 2121.
In these terms, the following words and expressions shall have the meanings assigned to them:
2.1. Dealer: A user who lists vehicles for sale on the Platform.
2.2. Lead: A verified inquiry from a potential buyer, generated through the Platform, containing accurate contact details and a clear expression of interest in a specific vehicle. Leads may be classified as “hot” or “cold” based on objective criteria determined by the Platform, which will be made available to Users upon request.
2.3. User: A user of the Platform.
2.4. Wholesaler: A user who buys or sells vehicles in bulk on the Platform, either as a registered business or in a private capacity, provided that such user has been verified through the Platform’s vouching mechanism, the details of which shall be made available to Users upon request.
3.1. The Platform reserves the right to modify, suspend, or discontinue any aspect of the services, provided that Users are given at least 14 days’ prior written notice of any material changes.
3.2. Notice shall be provided via email and/or through the User’s account dashboard on the Platform.
3.3. ‘Material changes’ shall include, but not be limited to, changes in pricing, availability of core features, and eligibility requirements for using the Platform.
4.1.1. Users must provide accurate, current, and complete information at all times.
4.1.2. Users must comply with all applicable laws, including POPIA and the Consumer Protection Act.
4.1.3. Users must keep their contact information updated on the Platform at all times.
4.2.1. Dealers and Wholesalers must complete an application form and submit required documentation, including company documents, TAX clearance certificate, VAT registration certificate, and proof of address.
4.2.2. Wholesalers operating in a private capacity who do not possess a VAT registration or tax clearance certificate may be granted access to the Platform if they are vouched for by at least three verified Dealers, subject to the Platform’s sole discretion. The Platform reserves the right to verify the authenticity of the vouching Dealers and to reject any application that does not meet its internal risk or compliance standards.
4.2.3. Upon successful verification, Users will be invoiced for a non-refundable registration fee of R500. Access to the Platform will only be activated upon receipt of full payment. If payment is not received within 7 days of invoicing, the application may be cancelled at the Platform’s discretion.
4.2.4. Users are responsible for maintaining the confidentiality of their account credentials and all activities that occur under their account.
4.3.1. Dealers must select the brands they sell during registration to ensure appropriate lead routing.
4.3.2. Leads may only be accepted if the Dealer has the exact vehicle in stock.
4.3.3. Dealers must have sufficient funds in their Platform account to accept leads. The system will not allow lead acceptance if there are insufficient funds.
4.3.4. Dealers must mark leads as “deal done” when a transaction is completed, or “deal not done” when unsuccessful, within 7 days of lead acceptance.
4.3.5. If a Dealer is found accepting Leads without having the correct vehicle in stock, the Platform may issue a written warning. Upon a third such violation within a rolling 12-month period, the Dealer’s account may be suspended for 30 days.
4.3.6. The Platform reserves the right to suspend or terminate access earlier in cases of repeated abuse, bad faith, or where such conduct undermines the integrity of the Platform. Dealers will be notified of any alleged violation and may submit a written response within 5 business days.
4.4.1. Buy leads may only be accepted when the exact vehicle is in stock.
4.4.2. Sell leads must be for vehicles that are immediately sellable, with all paperwork in order.
4.4.3. If a Wholesaler commits three violations of the Platform Rules within a rolling 12-month period, the Platform may suspend the Wholesaler’s account for 30 days. The Platform reserves the right to take earlier or additional action, including immediate suspension or termination, in cases of serious misconduct, repeated abuse, or where such conduct compromises the Platform’s operations. Wholesalers will be notified of any alleged violation and may respond in writing within 5 business days.
4.5.1. Users must respond to leads within 24 hours of acceptance.
4.5.2. Users must update the status of leads accurately and promptly on the Platform.
4.5.3. Users may reject or close leads that do not match their inventory or requirements without incurring costs.
4.5.4. Disputes regarding lead quality or outcomes must be reported to the Platform within 48 hours of lead acceptance via the dispute resolution feature in the user’s account.
4.6.1. The Platform reserves the right to remove any content that is illegal, harmful, misleading, or in violation of these terms.
4.7.1. In addition to the above, any User found in material breach of these terms may face suspension, termination, financial penalties, or legal action, at the Platform’s reasonable discretion.
4.7.2. The Platform will provide written notice of any alleged material breach and, where appropriate, allow the User a reasonable opportunity (not less than 5 business days) to remedy the breach before taking further action, unless the breach is incapable of remedy or poses an immediate risk to the Platform or other Users.
5.1.1. All fees, including lead costs and administrative fees, will be clearly disclosed to users and available on the website under the “Pricing Guide”.
5.1.2. Dealers are charged a monthly administrative fee of R500, which includes two free leads per month.
5.1.3. Wholesalers are charged a monthly administrative fee of R250, which includes five free enquiries per month.
5.1.4. A one-time registration fee of R500 is payable by all users upon successful verification.
5.2.1. Consumer leads cost R250 each (after the two free leads included with the monthly admin fee for Dealers).
5.2.2. Wholesale enquiries cost R50 each (after the five free enquiries included with the monthly admin fee for Wholesalers).
5.2.3. During the Beta Testing Phase, wholesale enquiries are provided free of charge, and any consumer leads will be shared as wholesale leads at no cost.
5.3.1. Users will receive R10 for each consumer lead purchased by a Dealer they have referred to the Platform, starting from the Platform’s public launch date.
5.3.2. Incentive credits can either be used as credit on the user’s profile or paid out in cash on the 7th of the following month, at the user’s discretion.
5.3.3. To qualify for payout, accumulated incentive credits must exceed R100.
5.4.1. Payments are due as per the payment terms displayed on the Platform.
5.4.2. Users must maintain sufficient funds in their account to accept leads or enquiries.
5.4.3. Users may top up their account balance at any time through the Platform’s payment system.
5.5.1. The balance of any unused funds in a Dealer’s account may be refunded upon request. Approved refunds will be processed within 5 business days and credited to the User’s designated bank account or Platform account, as elected by the User.
5.5.2. An administrative fee of R100 per refund request will be deducted, provided such fee is reasonable and proportionate to the cost of processing the refund. The Platform reserves the right to waive this fee in its discretion.
5.5.3. No refunds will be provided for Leads that have been accepted and viewed, regardless of outcome, except in cases where the Lead is demonstrably invalid or fraudulent, as determined by the Platform in its sole discretion.
5.5.4. In exceptional circumstances where a Lead is demonstrably invalid (e.g., fake contact information), Users may request a credit within 24 hours of accepting the Lead by submitting a claim through the Platform’s dispute resolution feature. The Platform will assess the claim in good faith and, if approved, issue a credit to the User’s Platform account within 5 business days. The Platform’s decision shall be final.
6.1.1. The Platform is committed to protecting Users’ Personal Information in accordance with POPIA.
6.2.1. The Platform collects and processes Personal Information necessary for the provision of services, including contact details, business information, and transaction data, based on the User’s consent, contractual necessity, or legitimate interest, as applicable.
6.2.2. For Leads, the Platform collects and verifies Personal Information from potential buyers, including email addresses and phone numbers, to ensure Lead quality before sharing with Dealers or Wholesalers, based on the buyer’s consent.
6.2.3. The Platform processes Personal Information for ratings and surveys to assess User satisfaction and service quality after transactions.
6.2.4. The Platform acts as the responsible party in respect of Personal Information it collects and processes directly, and ensures that any operators processing Personal Information on its behalf comply with POPIA.
6.3.1. Users have the right to request access to, correction, or deletion of their personal information, and to object to its processing or withdraw consent at any time, subject to legal and contractual restrictions.
6.3.2. To exercise these rights, users should contact the Platform’s Information Officer at support@pingtofind.com.
6.4.1. Personal Information will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Lead information will be retained for a period of 3 years to allow for dispute resolution and performance monitoring.
6.4.2. Thereafter, it will be securely deleted or anonymized. Users may request earlier deletion of their Personal Information, subject to legal or contractual obligations that may require continued retention.
6.5.1. Personal Information may be shared with third-party service providers only to the extent necessary to deliver the Platform’s services, and always in compliance with POPIA.
6.5.2. Such third parties shall be bound by written agreements requiring them to implement appropriate security and confidentiality measures and to process Personal Information only on the Platform’s instructions.
6.5.3. Lead information will be shared with Dealers or Wholesalers who accept the Lead, after payment has been processed.
6.5.4. Survey and rating information may be used in anonymized form for Platform statistics and quality metrics.
6.5.5. Where Personal Information is transferred outside of South Africa, the Platform will ensure that appropriate safeguards are in place in accordance with POPIA.
6.6.1. By using the Platform, Users acknowledge that their Personal Information will be collected and processed as described in this Agreement.
6.6.2. Where required by POPIA, the Platform will obtain specific and informed consent from Users or potential buyers, particularly in relation to Lead generation and sharing of Personal Information with Dealers or Wholesalers.
6.6.3. Users may withdraw their consent at any time by contacting the Information Officer, provided that such withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal and may impact the availability of certain services.
6.7.1. The Platform implements appropriate technical and organizational measures, in accordance with POPIA, to protect Personal Information against unauthorized access, loss, or damage. In the event of a security compromise involving Personal Information, the Platform will notify affected Users and the Information Regulator as required by POPIA.
6.7.2. Users must also take reasonable measures to protect their account credentials and any Personal Information they access through the Platform.
7.1. All intellectual property rights in the Platform and its content remain the exclusive property of pingtofind.com or its licensors.
7.2. Users may not copy, modify, distribute, or create derivative works from any part of the Platform without prior written consent.
7.3. Users retain ownership of their own content posted on the Platform but grant pingtofind.com a non-exclusive, royalty-free license to use, display, and distribute such content for the purposes of providing the Platform services.
8.1.1. Users agree to indemnify and hold harmless the Platform, its affiliates, and their respective directors, officers, employees, and agents from and against any third-party claims, damages, or losses directly arising from the User’s breach of this Agreement or misuse of the Platform, provided such claims are not caused by the gross negligence or willful misconduct of the Platform.
8.1.2. This indemnity includes, but is not limited to, claims arising from false information provided by the User, improper handling of Leads, or violations of applicable laws by the User.
8.2.1. The Platform is provided “as is” and “as available” without warranties of any kind, either express or implied, except as expressly stated in these terms.
8.2.2. To the maximum extent permitted by law, the Platform shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
8.2.3. The Platform’s total aggregate liability for any and all claims under these terms shall not exceed the total fees actually paid by the User to the Platform in the six (6) months preceding the event giving rise to the claim.
8.2.4. The Platform does not warrant the accuracy or completeness of Leads or guarantee the success of any transaction resulting from Leads.
8.2.5. Nothing in these terms shall limit or exclude liability for gross negligence, willful misconduct, breach of confidentiality, breach of POPIA, or any liability that cannot be excluded under applicable law.
9.1. Neither party shall be liable for any delay or failure to perform its obligations under this Agreement (excluding payment obligations) if such delay or failure is due to an event beyond its reasonable control, including but not limited to acts of God, war, strikes, lockouts, riots, acts of terrorism, epidemics, pandemics, power outages, internet network failures, or government regulations (a “Force Majeure Event”).
9.2. The affected party shall promptly notify the other party in writing of the occurrence of the Force Majeure Event, its expected duration, and the steps being taken to mitigate its effects.
9.3. During the Force Majeure Event, the obligations of the affected party shall be suspended to the extent impacted by the event. The affected party shall use reasonable efforts to mitigate the impact and resume performance as soon as reasonably possible.
9.4. If the Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate this Agreement upon written notice to the other party.
10.1.1. Any dispute arising from this Agreement that cannot be resolved informally shall be referred to and finally resolved by arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
10.1.2. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or, failing agreement, appointed by AFSA.
10.1.3. The arbitration shall take place in Cape Town, South Africa, in English.
10.1.4. The costs of arbitration shall be borne equally by the parties, unless the arbitrator determines otherwise based on the circumstances of the dispute.
10.1.5. The decision of the arbitrator shall be final and binding on both parties.
10.1.6. Notwithstanding the foregoing, the Platform may seek injunctive or equitable relief in any court of competent jurisdiction for the protection of its intellectual property rights or confidential information.
10.1.7. The arbitration proceedings and all related documents shall be kept confidential, except as may be required by law or for purposes of enforcement of the award.
11.1.1. The Platform may update these Terms & Conditions from time to time. Users will be notified of any material changes via email and/or platform notification at least 14 days before the changes take effect.
11.1.2. The latest version will always be available on the website.
11.1.3. If a User does not agree to the updated terms, they may terminate their use of the Platform before the effective date of the changes without penalty. Continued use of the Platform after the effective date constitutes acceptance of the updated terms.
11.2.1. All notices, requests, demands, and other communications under these terms shall be in writing and shall be deemed to have been duly given when delivered personally, when sent by electronic mail to the last known address, or three days after being mailed by certified or registered mail, return receipt requested, with postage prepaid.
11.2.2. Users must keep their contact information updated on the Platform at all times. The Platform shall not be responsible for communication failures resulting from outdated or incorrect contact information.
11.2.3. For legal notices to the Platform, Users must send communications to legal@pingtofind.com or such other address as may be specified by the Platform from time to time.
12.1. The Platform operator’s full legal name, registered address, and contact details are provided in this Agreement in accordance with the requirements of the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).
12.2. Should you require this information in a different format or have difficulty locating it, please contact the Platform at support@pingtofind.com.
13.1. If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.
13.2. The Parties agree to replace any such invalid or unenforceable provision with a valid and enforceable provision that most closely reflects the original intent and commercial purpose of the invalid or unenforceable provision.
14.1. For customer support or to exercise your data subject rights, contact: support@pingtofind.com or 087 095 2121.